WHAT INFORMATION DO WE COLLECT?
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
When you register on our site or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, mailing address, email address, phone number, or credit card information.
WHAT DO WE USE YOUR INFORMATION FOR?
At DVGNT - Divergent we want to provide our clients with the best possible shopping experience and world class service. In order to do this, we collect information that allows us:
To process and track your orders
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your express consent, other than for the purpose of delivering your purchased product.
To personalize your experience
Your information helps us to better respond to your individual needs.
To improve our merchandise selection and customer service
Our mission is to constantly find ways of improving our customer service, as well as continually bringing forth to our clients the best product selection available in today's market.
To improve our website
We are constantly updating and improving our website offerings based on information and feedback received from our clients.
To administer a contest, promotion, survey, or other site feature
To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order. In addition you may receive occasional company news, updates, related product or service information etc. of which you may opt out of.
HOW DO WE GET YOUR CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by Clicking Here to contact us or mailing us at:
DVGNT - Divergent
930 - 3025 Lougheed Hwy
Coquitlam, British Columbia
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
WHAT ARE COOKIES AND DO WE USE THEM?
Important information - please read carefully before using this website.
What are the different type of cookies?
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token
Sessional cookies, which allow Shopify to store information about your session (referrer, landing page, etc).
No data held. Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
No data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer. Cart, unique token, persistent for 2 weeks. Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token
Indefinite If the shop has a password, this is used to determine if the current visitor has access.
How do I delete cookies from my device?
Most cookies are easy to delete. The instructions are based your browser. Click here for a list of instructions for most browsers.
How do I control how cookies are accepted or rejected on my device?
All recent versions of popular browsers give users a level of control over cookies. Users can set their browsers to accept or reject all, or certain, cookies. Users can also set their browser to prompt them each time a cookie is offered. Click here for a list of instructions for most browsers.
Per the above information, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
This policy was last modified and amended on January 1, 2015
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please you can Email Us or you can reach us by mail at:
DVGNT - Divergent
930 - 3025 Lougheed Hwy
Coquitlam, British Columbia