Product Info + Care
At DVGNT - Divergent our mission is to provide a product with the most high quality and luxury materials. All of our leather goods and wood watches are a combination of natural materials and modern design.
DO YOUR LEATHER GOODS HAVE ANY WARRANTY ON THEM?
Yes of course! We believe in the quality of our products and stand behind them, therefore we back all our leather goods with a 12-month limited warranty on any defects or malfunctions. Please note that this does not include accidental damage to your product (eg. physical damage, cracks, scratches, scrapes, water damage etc). If you damage your item we definitely do appreciate honesty and we will try and work with you.
CAN YOUR LEATHER ACCESSORIES BE PERSONALIZED?
Yes, all of our products can be personalized. We personally monogram and/or engrave each of our products ourselves in our small design studio in Vancouver to ensure that it looks perfect. Personalizing your item is important to us as we know how important and meaningful it is to you. For further details on personalization please CLICK HERE or go to our Personalization & Engraving Process Page.
WOOD WATCH COLORING
As our wooden watches are crafted using natural authentic wood. In nature, no two pieces of wood, are absolutely identical. That being said no two wood watches will be exactly alike, each watch will be as unique as it's future wearer, making it that ultimate one of a kind gift for men, women, that special someone, or even just a gift to spoil yourself. Rest assured, your wood watch will be 100% unique and absolutely stunning.
DO YOUR WOODEN WATCHES HAVE ANY WARRANTY ON THEM?
Yes of course! We believe in the quality of our products and stand behind them, therefore we back all our wood watches with a 12-month limited warranty on any defects or malfunctions. Please note that this does not include accidental damage to the watch (eg. physical damage, cracks, scratches, scrapes, water damage etc). If you damage your watch we definitely do appreciate honesty and we will try and work with you.
If there are any defects or malfunctions on your Wood In Philosophy by DVGNT - Divergent wood watch within 12 months, please contact us at hello[at]dvgntbrand.com and we will issue an exchange to you for a new product. If it's been over a year, we will definitely try and work with you as we love our customers and certainly appreciate that you've chosen to give your business to us.
ARE WOOD IN PHILOSOPHY BY DVGNT - DIVERGENT WATERPROOF?
While our watches are splash proof and able to withstand normal wear they should definitely not be submerged in water eg. taken for a swim, or bath/shower etc. It is not recommended as it may compromise the integrity of both the wood and the internal movement itself. Excessive moisture can result in the diminished flexibility of the wood watch bands. If this should happen by mistake please allow the watch to dry for a couple days.
HOW TO CARE FOR MY WOOD WATCH?
With proper care, your wood watch can be worn for many years to come.
As our watches are made with natural genuine wood. Please keep in mind you will need to care for your watch like any other wood product. To care for your wood watch, do not store in an area that exposes it to extremely high or low temperatures, or overly humid conditions. Sudden changes in temperature and humidity are the worst for wood products. This means if you leave your watch in a car on hot sunny days, the high temperature has the ability to swell the wood and cause it to crack. This goes the same for particularly cold days or nights. The extreme cold will shrink the wood, putting pressure against the glass and pins which can cause breakage at those points.
As mentioned previously our watches are splash proof and can take light contact with water but should not be submerged in water ever. Therefore, humidity control is important to maintaining your watch in prime condition. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.
When you are not wearing your watch be sure that it is inside, either its original packaging OR in a watch or jewelry box.
Additionally, like any other type of wood product. You can also make sure that your wood watch is conditioned, protecting the wood from the elements. We recommend Tung Oil, Walnut Oil or Linseed oil both of which can be found at hardware stores, or online.
Use a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. Do not use too much. This will aid in keeping your watch clean and conditioned and will increase the lustre.
HOW CAN I ADJUST MY WOOD WATCH TO FIT MY WRIST?
To have your Wood In Philosophy by DVGNT - Divergent resized, you can do one of the following:
- RECOMMENDED: Our team can size your wooden watch for you prior to shipment. Simply visit the page of the wood watch you are interested in buying and choose the desired length of your watch from the "Watch Sizing" drop-down menu. If you wish to re-size your watch please keep in mind there is a $15 watch re-sizing fee. If you are sizing down and we need to remove links, we will include those additional links in your box. If you need to size up, there is a charge of $10 for each additional wood link on top of the re-sizing fee.
- Take your Wood In Philosophy by DVGNT - Divergent to your preferred jeweler or watch repair shop to have them size it for you. We do not recommend sizing it yourself unless you have done this before with other wooden watches. Keep in mind wood is a more delicate material to steel and can be damaged much more easily.
CAN YOUR WATCHES BE ENGRAVED OR PERSONALIZED?
Yes, all of our watches can be custom engraved. We personally engrave each wood watch in our small design studio in Vancouver to ensure that it looks perfect. Engravings are important to us as we know how important and meaningful they are to you. For further details on personalization please CLICK HERE or go to our Personalization & Engraving Process Page.