Returns + Exchanges
We love our products and we hope you do as well. We want all our customers to receive high-quality products. If there is something wrong with the product you have received, or if your delivery is not identical to your order (wrong product or if a product is missing), please accept our apology in advance and please know that we will make it right. Contact our Customer Service or hello[at]dvgntbrand.com and please include as many details as possible including your first and last name, order number, email, as well as a picture of the problem/damage.
DVGNT DIVERGENT 30 DAY EXCHANGE/RETURN POLICY
We want you or the person you may be gifting our products to, to be happy. If for any reason you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a full refund or exchange. When we receive the product, we will refund the full value of the price you paid on the purchased product minus the shipping fees. To be eligible for a return, your item must be unused and in the same condition that you received it. Products must be returned in their original packaging, free from damage, along with all enclosed documentation and the packaging must be fully intact and unbroken. Otherwise, it will not be possible to obtain a full refund.
*PLEASE NOTE MONOGRAMMED OR ENGRAVED LEATHER GOODS CANNOT BE RETURNED OR EXCHANGED. WE APPRECIATE YOUR UNDERSTANDING.
However, unlike our leather goods Engraved Watches are refundable or exchangeable within 30 days. However, we will deduct a reasonable $25 materials and engraving/labour fee on return (per engraved product). We really hope you understand!
Items Not Eligible For A Refund Or Exchange
- All personalized leather goods (eg. monogrammed or engraved leather wallets, purses etc.)
- Items received in damaged or worn condition.
- Shipping changes or if you provide us with the wrong address to send our product to and it is not returned to us.
- Items sent back to us after our 30-day return/exchange period.
Unfortunately, we do not offer free returns, so return shipping is at the cost of the customer unless the product arrived damaged or you received an incorrect product. If that happens, please accept our apologies in advance and we will make it right. Please note that the product(s) are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes. If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note, as shipping fees are non-refundable, DVGNT Divergent cannot be held liable for orders returned due to incorrect, missing address information, or any issues related to customs or importing. Please make sure to input in your correct address when putting through your order.
EXCHANGES (IF APPLICABLE)
Please refer to our DVGNT Divergent 30 Day Exchange/Return Policy above.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund.
Our US Return Address:
DVGNT Divergent Brand
701 Harrison Ave #390
Blaine WA 98230-9997
Our Canadian Return Address:
DVGNT Divergent Brand
930 - 3025 Lougheed Hwy
Coquitlam British Columbia
REFUNDS (IF APPLICABLE)
Please note that it can take up to 14 days for us to receive your return, depending on which postal service you use. International returns outside of Canada or the US will take longer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be credited to the method of payment used at the time of purchase. You should see the credit to your account within 5-10 working days once your refund has been processed.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please fill out our Contact Form and we will get back to you within 24-48 business hours.